Return Policy

  1. RETURN:

We want you to be completely satisfied with your purchase from Ethnicity. If you are not satisfied with your purchase for any reason, you can return the item(s) subject to the terms and conditions outlined in this policy. To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags attached. Items must be returned in their original packaging along with the invoices and tags. We retain the right to reject a return request at the time of pick up if the product suffers from any damage or used, worn, washed, stained, torn, brand tags/price tags not intact, regardless return fee has to be paid.


We thrive on customer satisfaction by ensuring hassle free order and maintenance of hygiene of the products delivered. Thus, as an initiative towards sustainable shopping, a standard Return fee of Rs. 99/- shall be charged on every item returned.


Returns must be initiated within 15 business days from the date of receipt of order by the customer and can be made on all days. Any requests for returns received after the specified time frame may be declined at our discretion.


If you are not satisfied with your order or any item of your order, you may initiate a request on the RETURNS page on our website. Once you have initiated a return request, our field executives will pick-up the order within 3-5 business days. They will make 3 attempts to pick up the order, post which the pickup automatically gets cancelled. If our courier partner faces any issue in picking up the order, we will keep you informed. The applicable Return fee for all the returns is to be paid by the customer unless the return is due to an error on our part or delivery of a defective product. In case of any queries, please contact our support team at or on +91 9429692401.


The refund amount shall be processed to the original method of payment, after the returned product has reached the Company’s warehouse. The payment will reflect into the account within 3-4 working days after deducting the return fee as mentioned on the website.


Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you must notify us by email within 48 hours of the product being delivered and immediately initiate a return request on the website, else Nexon will not be liable to accept the merchandise. We will investigate the damage from our end and provide with resolutions accordingly. Please note that a strong proof of defect, i.e, photographic and videographic evidences of the damage or defect (a complete video recording of unpacking the order) and image of the invoice for our reference shall be required in case of delivery of defected product from our end to initiate refund request.

  1. WEAR & TEAR
  • Fittings: The fitting of merchandise might lose its authentic fitting and lose shine with usage. This usually happens over time due to machine washing, weather conditions & rough usage and cannot be accounted as a defect.
  • Fabric: Our products consist of hand-woven fabrics, natural and print dying that may vary slightly from time to time. The digitally printed canvas / fabric used in our products may also vary in different parts and patches due to the general property of the fabric.

Certain items may be designated as final sale and are not eligible for returns unless they are defective or damaged upon receipt. Final sale items will be clearly marked as such on the product page.

If you have any questions or concerns regarding our Return Policy, please contact our support team at or on +91 9429692401.
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