Payment Policy

Payment for all your orders placed along with the applicable delivery charges is in advance. Once you arrive at the payment page during checkout, make sure to review your Order Summary i.e. your Product, Size, Colour, Quantity and Shipping Address before you click on “Payment Options”. You can also choose to avail of the Promotion Code or Discount Code. You can click back to make adjustments at any time before making the payment. No changes can be made once order has been placed. Click “Payment Options” to make the final payment.

We accept payment through various methods:

  • Credit Card
  • Debit Card
  • Net Banking
  • UPI

We currently do not provide Cash on Delivery for any orders irrespective of the amount. In the future, if we are offering such services, you will receive the necessary communication from our end.

  1. PAYMENT SECURITY

We take the security of your payment information seriously and utilize industry-standard encryption technologies to protect your sensitive data during transmission. Your payment details are securely processed by our payment service providers, and we do not store or retain your credit card, debit card or bank account information on our servers.

  1. PAYMENT AUTHORIZATION

By placing an order on our website, you authorize us to charge the total order amount, including applicable taxes, delivery charges, and any additional fees, to the payment method provided at the time of purchase. Payment authorization is subject to validation and verification by the card issuer or payment service provider. Once you have used your card, there is a lag to your payment reaching the bank and confirmation received by our payment gateway. In most cases, the payments are received well in time but there are instances where there is a downtime on the issuing bank’s server due to maintenance or other technical faults. In the event that this happens, your payment request is turned down and you may contact our support team for further assistance.

  1. PAYMENT DISPUTES

If you believe that you have been incorrectly charged or have a dispute regarding a payment made on our website, please contact our support team for assistance. We will investigate and address payment disputes in accordance with our website policies.

  1. FRAUD PREVENTION

We reserve the right to refuse, cancel, or suspend any orders or transactions that we believe, in our sole discretion, may be fraudulent, unauthorized, or violate our terms and conditions. We may request additional information or verification from you to prevent fraudulent activity and ensure the security of transactions.

  1. CONTACT INFORMATION
If you have any questions or concerns regarding our payment policy or payment processing, please contact our support team at sharewithus@ethnicity.in or on +91 9429692401.   
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