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Return and Exchange Policy

Ethnicity, takes great pride in offering the best to all our valued customers. We have complete faith in the quality of our merchandise. However, if you face any issue with the quality of our products, we will be glad to exchange the same within 15 days from the date of purchase. In order to ensure hassle-free service, we accept exchange requests only if the product is accompanied by the invoice and the tag. Exchanges can be made on all days. Exchanges shall not be made on the following products: Used and/or altered merchandise, jewellery, blouses and any merchandise which has been damaged. We request you to send your queries/feedback at  online@ethnicity.inethnicity@6degree.co 

In case of damage 

Any product that has been hampered or damaged while transportation must be notified by email within 48 hours of the product being delivered and a return request needs to be generated on the website mentioning the reason for return, else Ethnicity will not be liable to accept the merchandise. We will investigate the damage from our end, repair the merchandise or send another merchandise and courier it back to the designated address. 

Ethnicity acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets. 

Restriction in Liability 

Your use of this website or any information on this website is entirely at your own risk. Ethnicity makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. Ethnicity excludes liability for any such inaccuracies or errors to the fullest extent permitted by law. 

This website may contain links to other Internet sites provided by third parties. The provision of any of these links does not represent an endorsement by Ethnicity of those internet sites. 

To the maximum extent permitted by law (Under the Indian Law), Ethnicity is not liable to you or anyone else for: 

  • Any decision, action or inaction taken in reliance on the information in, or connected with, this site. 
  • Any losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website. 
  • Your use or misuse of this website or any information or material contained in this website. 
  • The loss or modification of information or material transmitted from this website. 
  • Any defect, technical problem or virus attached to or arising from this website or the server. 
  • Any injury, illness or allergic reaction you or any other person may sustain due to leather, fabric, hardware, or usage of any of the products bought though this website. 
  • The products displayed being unavailable at any time. 
  • Your inability to access or use the website or any material on the website. 
  • The loss of confidentiality in any information or material transmitted to or from the website. 

To the maximum extent permitted by law, Ethnicity does not make any guarantees or warranties that this website will be available in any place, free of faults or error, free from unauthorized interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind. 

Wear & Tear 

Fittings: The fitting of merchandise might lose its authentic fitting and might lose shine with usage. The usually happens over time due to machine washing, weather conditions & rough usage and cannot be accounted as a defect. 

Fabric: Our products consist of hand-woven fabrics, natural and print dying that might vary slightly from time to time. The digitally printed canvas / fabric used in our products might also vary in different parts and patches due to the general property of the fabric.